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We’re Here to Help 🤝

Every support request is handled personally by our founders. Whether you need technical help, have accessibility questions, or just want to share feedback - we’re here for you.
Personal Touch: All support emails are read by Justin or Jonny personally. We’re a small team that genuinely cares about your success with Cleft.

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🆘 Getting Help

  • Quick Answers - FAQ & troubleshooting, common questions, quick fixes, and step-by-step solutions
  • Contact Support - Email & direct help, personal support from our team with 24-hour response guarantee
  • Onboarding Call - Free personal session, 30-minute 1:1 setup help from the Cleft team

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🔐 Account & Billing

Account Setup

Getting StartedCreate account, sync devices, and initial configuration

Restore Purchases

Subscription HelpRestore Plus features, manage billing, and transfer accounts

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🛡️ Privacy & Security

Privacy Guide

Privacy ProtectionHow we protect your data and thoughts

Your Data Rights

GDPR & CCPA RightsAccess, export, and delete your data

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🌐 Accessibility Support

Accessibility Commitment: Cleft is committed to digital accessibility and EU Accessibility Act compliance (WCAG 2.1 AA standards). We continuously work to improve accessibility for all users.

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Need Accessibility Help?

  • Technical Issues: Email hello@cleftnotes.com with “Accessibility Support” in the subject
  • Screen Reader Issues: Include your screen reader software and version in your message
  • Keyboard Navigation: Report any navigation issues for keyboard-only users
  • Alternative Formats: Request documentation in alternative formats

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Accessibility Features

  • Screen Reader Support
    Full compatibility with NVDA, JAWS, VoiceOver, and other screen readers
  • Keyboard Navigation
    Complete keyboard navigation support with visible focus indicators
  • Voice Commands
    Built-in voice control and dictation compatibility
  • High Contrast
    Support for high contrast modes and custom color schemes

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📞 Emergency Support

For urgent issues affecting business operations:
Business Critical Issues: Include “URGENT” in your email subject. We monitor these 24/7 and respond immediately.

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🔗 Community & Learning

Connect with other users and stay updated:

Community

User CommunityConnect with other voice-first thinkers

Speak Easy Podcast

Podcast & StoriesInsights from founders and power users
Response Guarantee: We respond to all support emails within 24 hours, usually much faster. Every message gets a personal response from our team.