Restore Your Account & Purchases

How to restore your Cleft Plus subscription, recover purchases, and regain access to premium features

Lost access to Plus features? Follow this guide to restore your subscription and purchases.

Quick Video Guide

Watch how to restore your Cleft Plus subscription

Step-by-Step Instructions

1. Open Settings

   Navigate to Settings in Cleft by clicking the gear icon ⚙️ or pressing ⌘ + ,

2. Manage Subscription

   Look for the “Manage Subscription” section in your account settings

3. Upgrade Subscription

   Select “Upgrade Subscription” to view available plans

4. Restore Purchases

   Click “Restore Purchases” to reactivate your existing subscription

Common Scenarios

New Device Setup

If you’ve just got a new device:

1. Install Cleft from the App Store
2. Sign in with your email
3. Follow the restore steps above

After App Reinstall

If you’ve reinstalled Cleft:

1. Sign in with your original email
2. Go to Settings > Manage Subscription
3. Click “Restore Purchases”

Lost Plus Features

If your Plus features suddenly disappeared:

1. Check your subscription status in Settings
2. Verify your login email matches your subscription
3. Use “Restore Purchases” to reactivate

Subscription Renewal Issues

If your subscription didn’t auto-renew:

1. Check your payment method is up to date
2. Verify subscription status in App Store
3. Use “Restore Purchases” in Cleft

Troubleshooting

Still Can't Access Plus?

• Verify you’re signed in with the correct email
• Check App Store subscription status
• Ensure payment method is valid
• Try signing out and back in

Need More Help?

Contact our support team:

• Email: [e-mail]
• Include your account email
• Mention any error messages
• We’ll respond within 24 hours

Having a different issue? Check our FAQ or email [e-mail] for direct support.