Contact Support

Get help from the Cleft team - email support, response times, and ways to get assistance

We’re Here to Help

Personal Touch: Every support email is read by Jonathan or Justin personally. We’re a small team that genuinely cares about helping you succeed with Cleft.

📧 General Support

[e-mail]

Questions, technical issues, feature requests, or just saying hello

🎓 Student Discounts

[e-mail]

Get 50% off Cleft Plus with valid student verification

Response Times

All support emails get a response within 24 hours (usually much faster!). Most emails get responses within 2-4 hours during business hours. We’re bootstrapped founders who prioritize customer support.

Global Support 🌍

We’re a small team spread across timezones (Jonathan’s in Ireland, Justin’s in Florida). Between us, we’ve got good coverage, but we know we can’t be everywhere at once.

If you’re in a timezone we don’t cover well (hey Australia, hey Asia-Pacific 👋), just email us anyway. We’ll get back to you as fast as humanly possible. Include your timezone in the email if it helps. We’ll work around it.

Before You Email

Quick Self-Help

Try these first for instant answers:

• 🔍 Search our FAQ - Most common questions covered
• 📖 Check User Guides - Step-by-step instructions
• 🧑‍🏫 Book free onboarding call - Get personalized help
• 🔄 Try refreshing Cleft - Fixes many sync issues

What to Include

Help us help you faster:

• 📱 Device: iPhone, iPad, or Mac + version
• 🔢 Cleft version: Found in Settings → About
• 🔍 What happened: Specific steps you took
• 🎯 Expected vs actual: What you wanted vs what happened
• 📷 Screenshots: If relevant (we love visual context!)

Get Personalized Help

🎯 Book Your Free Onboarding Call

30-minute 1:1 session with our team

Perfect for getting set up, learning workflows, or discussing your specific use case. Completely free for all users.

Other Ways to Connect

🔒 Privacy Questions

Learn about our privacy-first approach

Understand how we protect your data and respect your privacy rights.

Data Rights & Privacy Requests

🛡️ Exercise Your Data Rights

GDPR & CCPA Rights Available

Subject Access Requests, data deletion, correction, and more. Contact our Data Protection Officer for any privacy-related requests.

📋 Subject Access Request

Get a copy of all data we hold about you

🗑️ Delete My Data

Request permanent account and data deletion

Emergency Issues

For urgent problems affecting your ability to use Cleft:

Email [e-mail] with subject: “URGENT”

We monitor this closely and will respond within hours, even outside business hours.

We read every email personally. Whether it’s a bug report, feature idea, or just feedback about your experience - we genuinely want to hear from you.