Data Protection at Cleft

Privacy Promise: The only interest we have in your data is keeping it safe.

We have no interest in advertising as a model for this service.

What happens in your fieldbook, stays in your fieldbook.

We will never sell your data from using our service to subsidise the basic tier.

Cleft will always adhere, at a minimum, to GDPR and CCPA, as well as future relevant privacy and data protection laws, and artificial intelligence privacy regulations such as but not limited to The EU Artificial Intelligence Act (AI Act). We aim to set the bar for the industry.

Plans	Basic	Plus
On-device transcription	✅	✅
On-device summarisation	❌	❌
On-device voice playback	Audio stored for 1 hour, then needs to be downloaded from Cleft’s server to playback	Audio stored for 1 hour, then needs to be downloaded from Cleft’s server to playback
Data Ownership	✅ Customers own their data: notes, transcripts and audio files	✅ Customers own their data: notes, transcripts and audio files
Data Portability	✅ Data can be manually exported as a .zip file	✅ Data can be manually exported as a .zip file
Data Retention, notes	2 year retention following failure to renew after one year	3 year retention following failure to renew after one year
Data Retention, transcripts	2 year retention following failure to renew after one year	3 year retention following failure to renew after one year
Data Retention, audio files	2 year retention following failure to renew after one year	3 year retention following failure to renew after one year

Trust